Privacy Policy – Effective Date: 02/12/2024

Welcome to Volan Travel, the online booking service for travel clubs. At Preference Traveler, we value and respect your privacy. This Privacy Notice has been created to explain how we collect, use, share, and protect your personal information.

1. Data Controller:
Muner Riviera Maya SA de CV, Av Nichupte 19 – 102, SM19, Benito Juárez, Cancún, Quintana Roo, C.P. 77505, info@volantravel.agency, 998 980 6905.

2. Personal Data Collected:
We collect the following personal information when you make a booking on our website:

• Full name
• Email address
• Phone number
• Date of birth
• Payment information (if applicable)
• Booking preferences (e.g., date and time)
  In some cases, we may also request personal information from third parties.

3. Purpose of Processing:
We use your personal data to:

• Process your booking at the selected venue
• Send booking confirmations and reminders via email or text message
• Improve our services and offer you a personalized experience
• Contact you in case of changes to your booking

4. Legal Basis:
The processing of your personal data is carried out with your consent when making a booking on our website.

5. Data Recipients:
We will share your data with the selected travel clubs to ensure your booking is processed correctly.

6. International Transfers:
Some travel clubs may be located outside your country of residence. In such cases, your personal data may be transferred internationally in accordance with applicable data protection laws.

7. Retention Period:
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws and regulations.

8. Security Measures:
We have implemented technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or destruction.

9. Cookies and Similar Technologies:
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

10. Changes to the Privacy Notice:
We reserve the right to update this Privacy Notice at any time. We will notify you of significant changes by email or through a notice on our website.

11. Contact for Inquiries and Exercising Rights:
If you have questions about this Privacy Notice or wish to exercise your rights of access, rectification, cancellation, or opposition, please contact us at avisodeprivacidad@volantravel.agency. By using our service, you accept the practices described in this Privacy Notice. We appreciate your trust in Volan Travel for booking at the best places.

12. Use of Location:
To enhance your booking experience, we may use your geographic location to show you travel clubs near your area. This information is collected anonymously and is used solely to provide you with more relevant and nearby booking options. If you prefer not to share your location, you can disable this option in your device or browser settings. Please note that disabling this feature may affect the accuracy of nearby results.